When booking with Purbeck Breaks you are entering into a binding contract with us. Reference to 'us' and 'we' relates to the manager of the holiday accommodation and 'you' or 'your' relates to the person making the booking and all the members of the holiday party. You agree to make your party aware of the terms and conditions. Bookings should be made in one name only.
BOOKING
We shall confirm your booking upon receipt of your deposit.
Please check your booking carefully and inform us if there are any errors immediately. You have 7 days in which to pay your deposit, otherwise, if your deposit is not received then the holiday will be offered to other enquirers.
PAYMENT
For bookings made 12 weeks or more in advance, a deposit of one third is payable. The remainder of the monies due for your holiday, including your security deposit must be made 6 weeks before the date of commencement.
If the payment for your holiday is not received by then, it will be classed as a cancellation on your behalf.
For bookings made less than 12 weeks away then the full payment will be required when the booking is made.
An additional £150 refundable deposit is also required as security; this will be returned to you within 10 days of the end of your holiday if the property is found to be in the condition it was in at the start of the let. Any minor damage, breakages and cleaning charges will be deducted from this. It is agreed that you will be responsible for any additional charges for damage which cannot be recovered from the £150. See your obligations.
IMPORTANT NOTICE:
Please ensure your payment reaches us by the due date. Our system will cancel your booking if payment is not received by then. This will be classed as a cancellation on your behalf and no refunds or compensation given.
CANCELLATIONS AND CHANGES MADE BY YOU
If you have to cancel your holiday for any reason you must contact us immediately. If you cancel more than 12 weeks in advance then you will lose your deposit. We will refund any other payments made by you.
The deposit is not refundable if you cancel your holiday less than 6 weeks before your arrival date. We will attempt to re sell your holiday. If we are able to re sell your holiday we will refund the balance of payment to you less £25 administration fee, less any losses incurred by us selling the break to someone else at a reduced rate.
Any changes you want to make to your booking before you have paid your final balance will incur an administration charge of £25. We strongly recommend that you take out travel insurance to cover this eventuality.
CANCELLATIONS AND CHANGES MADE BY US
We reserve the right to refuse any bookings without giving a reason.
We reserve the right to cancel or alter your booking in any circumstances which arise from, or is attributable to acts, events, omissions or accidents beyond our control. In any such changes we will take reasonable steps to compensate you the relevant proportion of the money paid by you for your holiday in respect of accommodation, and will not be liable for any other loss caused by cancellation or alteration.
VISITOR ACCOMMODATION LIMITATIONS
Occupation must be limited to the maximum number of persons that the accommodation states. If this is exceeded we will read this as a cancellation by you and we will make you leave the accommodation. You will not be entitled to any refund or compensation.
YOUR OBLIGATIONS
You undertake to keep the accommodation and all furniture, fixings and other effects in the same state of repair and condition as at the commencement of the booking, and shall pay us the value which is damaged or destroyed. Breakages and damage must be reported as soon as possible. Additional cleaning charges will be made if the accommodation is not left to be in the same order as it was at the start of the holiday. You must allow us into the property to inspect its state with reasonable notice or, immediately in the case of an emergency.
You must not use the accommodation for any dangerous, offensive, noisy, illegal or immoral activities or cause a nuisance or annoyance to other guests, local residents or our staff. If you break these conditions, we reserve the right to make you leave the property before the end of your holiday. If this happens then this will be treated as a cancellation by you and no refund or compensation will be made.
Smoking is not permitted in any part of the accommodation. You and your party agree not to smoke inside the accommodation.
You agree to vacate the property at the end of your holiday by 10.00 am on your last day.
FURTHER NOTES
We cannot be held responsible for any loss or damage to any belongings, or for any injury sustained by you or your party during your stay in the accommodation. PLEASE NOTE: this character cottage has low level 1st floor windows and upstairs lounge. The Cheese house is set on a working farm.
One additional child can be catered for with use of a childs guest bed at £20.00 per week, this must be requested at the time of booking.
We strongly recommend that you have adequate travel insurance.
If you have special requests or needs you are responsible for telling us at the time of your booking. We cannot guarantee that any special requests can be met, although we will try to accommodate these. It is your responsibility to satisfy yourself that the accommodation is suitable for your needs at the time of booking. Once confirmation is made you must check it thoroughly. If a particular requirement is not on that confirmation it cannot be provided for.
We do everything to ensure the accuracy of the information contained on this website. Unfortunately input of errors can sometimes happen. We cannot accept responsibility for changes or any closures of attractions, facilities etc., as referred to on this site or brochure which are clearly out of our control. All distances are approximate.
We will not sell or share your details with anyone else.
ARRIVALS AND DEPARTURES
Times are usually: Check-in after 4.30pm on your first day.
Check-out is by 10.00am on the last day of your holiday.
ACCESS
We reserve the right of entry to the property, internally or externally for remedial repairs or maintenance, at any reasonable time during your stay.
COMPLAINTS
We value your custom and your enjoyment of your holiday is very important to us. Every reasonable care will be taken to ensure your reasonable holiday expectations are met. If they are not, please provide us with the chance to put things right whilst you are on holiday. Please do not wait until after your return home before telling us of your difficulties, then, unfortunately, we cannot accept liablility.
PRICES
All prices are in UK pounds sterling.
Payment for your holiday can be made by debt card at no extra cost. Payments made using a credit card, will incur an extra 3% charge.
